FAQ

Q. Are there day time/ night time tours?

A. Yes. The day tour starts at 11am. The night tour starts at 5:30pm. Both start at Dobutsuenmae Station(Midosuji Line) at the top of the stairs of exit 1.

Q. What days do you have the tours?

A. EVERYDAY. On Friday, Saturday and Sunday the group tours often becomes full quick, so please book early. Remember before you book, please ask me Any questions you may have!

Q. Is there an emergency contact phone number?

A. Yes, please call Andy on 080 7012 2238 if there is an emergency

Q. Is it really a money back guarantee?

A. Yes, if you don’t enjoy our tour, we return your money.

Q. Can I do a private tour?

A. Yes of course but you must contact Andy on admarsden1980@hotmail.com to book a private tour in advance.

Q. Can I come alone? is it safe?

A. For sure, 70% come alone.

Q. I am Japanese, is it okay to join your tour?

A. You are very welcome to come.

Q. Can Children join this tour?

A. YES of course. Kids 12 and younger are half price. There is un unlimited amount of exciting activities to do in this non touristic region of Osaka that the kids would thoroughly enjoy:) The food will be also very appealing to kids.

Q. I can’t speak Japanese, is that okay?

A. Of course, the whole tour is in English.

Q. What types of people join?

A.  A variety of types of people…From travellers to families, it draws a varitey of people. From 20~60 years of age…generally those who are more cultured and want to know more about the authentic food of Osaka.

Q.  I’m a shy person. I don’t know if I can fit in or feel comfortable. Is it okay?

A. In this tour we make sure everyone feels welcome and nobody is left out or feels awkward!! We make sure you have a fantastic time eating amazing food and understanding the real history of this region and seeing some unforgetable sites… or we give you your money back.

DINNER QUESTIONS

Q. Im a vegetarian, is it okay to come?

A. Yes, at every stop we have varieties of vegetarian friendly food.

Q.I’m pescatarian, is it okay to come?

A. Yes, at every stop we have varietes of non seafood items.

Q. I’m a big eater, will I be full?

A. Yes, for sure. Absolutely….we will make sure of this.

Q. I can’t eat dairy product, is that okay?

A. Yes, most places are fine.

TOUR LENGTH QUESTIONS

Q. How long will we walk for?

A. We will walk for 2.5km in 3hrs. Just wear walking shoes or sneakers is fine. No special shoes required.

Q. Is it a difficult walk?

A. No its 2.5km and its all flat all the way for about 3hrs. We try our best to go at a pace that is comfortable and suitable to the group.

Q. How many people generally attend these tours?

A. Small groups. Only 2~8 people. But we do cater for large private group bookings of up to 30 people.

PAYMENT/CANCELLATION/WEATHER

Q. I’ve never heard of  “Peatix” payment service. Is it safe?

A. Absolutely, its completely safe and is used in more than 25 countries around the world. It is super easy to use.

Q. I don’t have a credit card. What should I do?

A. You have an option that says “Convenience Store” on Peatix.  You press this button and you go to the convenience store(but only if you are in Japan) with your cellphone (you get a barcode on your cellphone) and pay at a special machine (almost every convenience store has this and the convenience store attendant can and will assist you to make and complete the purchase).

Q. If it’s bad weather, when do you notify and cancel the event?

A. We will send you an email via the payment site, 3 hours before if the weather is not suitable.

Q. If the weather is inappropriate to do a tour will I get a full refund?

A. Absolutely, we give you a full refund immediately to your bank account.

Q. Do I get a refund if I cancel before?
A. You cancel up till 24hrs before the tour starts you get a full refund if you decide not to participate.

Q.Can you arrange some activities after the tour finish?

Absolutely, we can arrange and guide you to shopping areas, bars etc in nearby entertainment districts.